THE BIALOSTECH DIFFERENCE

As a leading New Jersey technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there is always BialosTech staff members ready to help you! Each family we work with is unique and expects different levels of response time and attention. Because of that, we created multiple service membership options to provide personalized support that is right for you and your Family. Each of our memberships come with different features and guaranteed response time. No matter which membership you select, we promise to deliver personal, first-class home automation services every time you need it.

OUR PERFORMANCE PLANS

Elite
monthly
$500
Proactive remote system monitoring
Device monitoring and health report
Remote hours Mon-Sun, 8a-8P*
On-site hours Mon-Sat, 8a-8p*
Same day or Next day Scheduling
2-hours Response Time
All on-site service Included
3-year no charge equipment repair
2 system checkups per year
Elite member product promotion
Lighting & shade scene reprogramming
Remote system access
Password management
Security camera video retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting
Parental controls
Transferable
Subscribe
Premier
monthly
$225
Proactive remote system monitoring
Device monitoring and health report
Remote hours Mon-Sat, 8a-8P*
On-site hours Mon-Fri, 8a-6p*
2 business days Scheduling
3-hours Response Time
No-charge site visits 1hr/mo
1 system checkups per year
Lighting & shade scene reprogramming
Remote system access
Password management
Security camera video retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting
Parental controls
Transferable
Subscribe
Plus
monthly
$125
Proactive remote system monitoring
Device monitoring and health report
Remote hours Mon-Fri, 9a-7P*
On-site hours Mon-Fri, 9a-6p*
3 business days Scheduling
4-hours Response Time
Remote system access
Password management
Security camera video retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting
Parental controls
Transferable
Subscribe
Essentials
monthly
$75
Proactive remote system monitoring
Device monitoring and health report
Remote hours Mon-Fri, 9a-4P*
On-site hours Mon-Fri, 9a-4p*
8-hours Response Time
Remote system access
Password management
Internet and CableTV troubleshooting
Parental controls
Transferable
Subscribe

NOT A MEMBER? WE’VE GOT YOU COVERED.

As a Non-Member get access to our support team at standard billable rates with out monthly commitment. BialosTech Hours of Operation are Monday-Friday 7 AM – 5 PM excluding national holidays. After Hours remote and on-site support is available to all BialosTech customers Monday-Sunday 7 AM – 10 PM. Support between 10 PM and 7 AM is only available for Essentials, Plus, Premier and Elite Members per request.

What’s Included

  • Daytime Remote Support billed at $35 per 15 minutes
  • After Hours* Remote Support billed at $70 per 15 minutes
  • Daytime On-Site Support billed at $140 per hour
  • After Hours On-Site Support billed at $280 per hour

24/7/365 SUPPORT

We offer support anytime you need it. Our expert remote support team is available Monday-Sunday 7AM to 7PM, including holidays for all of our clients. With Plus, Premium and VIP plans, you are covered around the clock. Finally settling down to catch up on your shows and need assistance with your system at 11:15PM, yes, we’re here.

PROACTIVE SYSTEM MONITORING

Stay ahead of the game with Proactive System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down, BialosTech has you covered with our preventative system monitoring technology.

PRIORITY SCHEDULING

We can solve most issues remotely… but occasionally we do need to come to your home or business. Get the fastest appointments with our Priority Scheduling. BialosCare’s Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us most.

SYSTEM HEALTH VISITS

On our top plans, we come to your home and perform a 25-point system health tune-up. Our annual system updates ensure your home technology is in tip-top shape. Our technicians clean and update your equipment and perform any firmware updates. Depending on your plan level, we can schedule the health checks to put your home on ‘vacation mode’ before you go out of town and turn it back on when you return.

COMPLIMENTARY SERVICES

Many of our customers prefer an ‘all-in’ service and support plan. That means, all remote, on-site and even equipment repairs are covered in our top plan. You only have one charge for the year and we’re there to cover any service event or system update required, around the clock.

BUMPER TO BUMPER SUPPORT

Need help finding surveillance camera video footage? Want to change your preset lighting scenes? System not functioning properly after a visit by your CableTV or ISP company? No problem. Our plans offer a lot more than repair. We provide assistance for the most common questions and needs to be sure you get the most enjoyment, comfort and safety from your BialosTech system.

VERIZON, COMCAST AND OPTIMUM ASSISTANCE

We take away the headache with cable by providing Comcast Assistance. From adding features to your existing service to being at your home to assist Comcast with installation and make sure they do their job correctly. Never call the Cable company again. Simply report any issues or changes to our support team and we will take care of it!

CONTACT SUPPORT

Your home technology experts available for you 24/7

TEXT/SMS SUPPORT

908.377.1995

EMAIL SUPPORT

PHONE SUPPORT

908.377.1995

BialosTech Hours of Operation are Monday-Friday 7 AM – 5 PM Excluding National holidays. After Hours remote and on-site support is available to all BialosTech customers Monday-Sunday 7 AM – 10 PM. Support between 10 PM and 7 AM is only available for Plus, Premium and V.I.P Members per request.

©2020 - Bialos Technology Group