Elite
monthly
500
Proactive remote system monitoring
Device monitoring and health report
Remote hours Mon-Sun, 8a-8P*
On-site hours Mon-Sat, 8a-8p*
Same day or Next day Scheduling
2-hours Response Time
All on-site service Included
3-year no charge equipment repair
2 system checkups per year
Elite member product promotion
Lighting & shade scene reprogramming
Remote system access
Password management
Security camera video retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting
Parental controls
Transferable
Premier
monthly
225
Proactive remote system monitoring
Device monitoring and health report
Remote hours Mon-Sat, 8a-8P*
On-site hours Mon-Fri, 8a-6p*
2 business days Scheduling
3-hours Response Time
No-charge site visits 1hr/mo
N/A
1 system checkups per year
N/A
Lighting & shade scene reprogramming
Remote system access
Password management
Security camera video retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting
Parental controls
Transferable
Plus
monthly
125
Proactive remote system monitoring
Device monitoring and health report
Remote hours Mon-Fri, 9a-7P*
On-site hours Mon-Fri, 9a-6p*
3 business days Scheduling
4-hours Response Time
N/A
N/A
N/A
N/A
N/A
Remote system access
Password management
Security camera video retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting
Parental controls
Transferable
Essentials
monthly
75
Proactive remote system monitoring
Device monitoring and health report
Remote hours Mon-Fri, 9a-4P*
On-site hours Mon-Fri, 9a-4p*
N/A
8-hours Response Time
N/A
N/A
N/A
N/A
N/A
Remote system access
Password management
N/A
N/A
N/A
N/A
Internet and CableTV troubleshooting
Parental controls
Transferable
